Searching the web I found to other recent reports of problems with baggage claims against easyJet:
- there is one from Caroline Renouf, posted on 25th June, 2008 here
- and another from Peter Harvey, reported on his webpage on 5th July and 15th October, 2008
Both of them show a similar scheme how easyJet is handling compensation. Either not at all (until now) or with a huge delay (of 10 months)...
I have now received a cheque from easyJet. Details are on my own blog: http://lavengro.typepad.com/lavengro_in_spain/2008/12/money-from-easyjet.html
ReplyDeleteWell, most of the airlines has a big delay in responding to passengers because of one simple reason - they have got HUGE amount of claims. And if thats not enough, usually there are only few (usually 5 to 9) claims representatives who are actually dealing with them. The only way to make sure that your claim is handled quickly is to send them copies (never send originals to the claims department, they tent to loose them a lot) of all your docs that might be related to the flight. Do not bother inquiring about what documents you should send them, it will take additional time for them to reply.
ReplyDeleteI am trying to get my claim at the moment. Same story as everyone - email sent (along with all documents scanned), in reply got a template signed by Eloise Rowland. So, again sent all the info with all the documents - at the beginning of February. Nothing heard from them till now, I am starting to get pissed off :|
ReplyDelete